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Strathcona County utilities: moving, paper fees and online accounts
Strathcona County, Alberta, Canada
Set up, move or cancel county waste, water and sewer services at least five business days before legal possession. Utility accounts use 10 digits.
Key information
Set up, move or cancel county waste, water and sewer services at least five business days before legal possession. Utility accounts use 10 digits. Since April 2026, paper bills have a $1.50 fee unless an exemption applies; ebilling is free.
On this page
Plan your next step
| Task or feature | What to know |
|---|---|
| Move notice | Five business days before possession |
| Paper bill | $1.50; exemptions available |
| Ebill | Free; due 20 days from invoice |
| Moving within county | New account number and debit form |
Sources: Utility Billing | Strathcona County
Your options at a glance
- Use the right urban or rural service route
Sherwood Park and other hamlet accounts use 780-464-8273 or the move-in form.
- MyAccounts and avoiding paper fees
Register a MyAccounts profile, validate the emailed six-digit code, then connect the utility account using its number and the six-digit access code from the bill.
- Payments, equalized bills and bulk water
Use Strathcona County Utilities as the bank payee with the 10-digit number.
Sources: Utility Billing | Strathcona County
Use the right urban or rural service route
Sherwood Park and other hamlet accounts use 780-464-8273 or the move-in form. Rural waste setup uses 780-449-5514, while prepaid truck-fill water accounts use 780-464-8273. Electricity and natural gas are supplied by other companies, not this utility account.
Accounts normally use the owner’s name. Occupant billing requires both owner authorization and a pre-authorized debit agreement. A brand-new home also needs a meter and remote-installation appointment. A move within the county creates a new account number, so update bank bill-payment details and submit a fresh debit form.
Sources: Utility Billing | Strathcona County
MyAccounts and avoiding paper fees
Register a MyAccounts profile, validate the emailed six-digit code, then connect the utility account using its number and the six-digit access code from the bill. Registering a profile alone does not enrol the account for email bill notices.
Ebilling keeps the due date at 20 days from invoice. Paper billing costs $1.50 per bill from April 2026. Certain residents, including those without home internet or mobile data, can request the published exemption. Missing email is not an exemption from payment or late charges.
Sources: Utility Billing | Strathcona County
Payments, equalized bills and bulk water
Use Strathcona County Utilities as the bank payee with the 10-digit number. Credit-card payment is available through MyAccounts or the bill’s number/access-code payment route. In-person service is on the second floor at 370 Streambank Avenue, weekdays 8:30 a.m.-4:30 p.m.
Equalized billing averages costs across 12 months, reconciles the balance each September and recalculates each October. It requires bank pre-authorized debit. Prepaid truck-fill balances and fill transactions are held in WaterPlus/Flowpoint rather than the ordinary MyAccounts balance view.
Sources: Utility Billing | Strathcona County
Places covered by this guide
Utility Billing, Strathcona Public Services Yard
370 Streambank Avenue, Sherwood Park, Alberta
The utility office is on the second floor. It accepts exact cash, cheque, debit, MasterCard andVisa at the listed weekday counter.
- Hours
- Weekdays 8:30 a.m.-4:30 p.m.
- Utility billing
- 780-464-8273
Sources: Official Utility Billing, Strathcona Public Services Yard information
Named places and addresses come from the official service page. Maps do not certify a visitor entrance, accessible route or current operating status.
Sources: Utility Billing | Strathcona County
Useful questions and answers
How early should I arrange a move?
At least five business days before legal possession, including setup, transfer or move-out.
Which number handles hamlet utility accounts?
780-464-8273 for Sherwood Park and other hamlets.
Which number handles rural waste setup?
780-449-5514 under the setup section. Ask staff to confirm the correct rural cancellation route because source sections differ.
How many digits are in a utility account?
Ten. A move creates a new account number.
Can an account be put in an occupant’s name?
Yes, with both owner authorization and a pre-authorized debit agreement.
What does paper billing cost?
$1.50 per bill beginning April 2026, unless a qualifying exemption is approved.
Is ebilling free?
Yes. It retains the payment due date of 20 days from the invoice.
What do I need to link MyAccounts?
The utility account number and six-digit access code on the bill, after creating and validating the profile.
When does equalized billing reconcile?
September, with the monthly amount recalculated in October and payment by bank debit.
Can prepaid bulk-water balances be viewed like regular utility balances?
No. The source places fill transactions and balances in WaterPlus/Flowpoint, with a separate access-code arrangement.
Official information and next steps
Facts checked on October 14, 2026. Seasonal conditions and available appointments can change.