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Strathcona County Mobility Bus: eligibility, booking and service areas
Strathcona County, Alberta, Canada
Mobility Bus is a shared, accessible door-to-door service for eligible adults 18 or older who cannot use fixed-route transit because of a physical or functional limitation. Register before booking.
Key information
Mobility Bus is a shared, accessible door-to-door service for eligible adults 18 or older who cannot use fixed-route transit because of a physical or functional limitation. Register before booking. Approved riders can reserve trips up to two weeks ahead.
On this page
Plan your next step
| Task or feature | What to know |
|---|---|
| Conditional | Only approved trip circumstances |
| Temporary | Limited approval period |
| Unconditional | No temporary or conditional restriction |
| Free mandatory attendant | Need documented by practitioner on application |
Sources: Accessible transit (Mobility Bus) | Strathcona County
Your options at a glance
- Eligibility is about using regular transit
Applications are assessed individually, rather than by a particular diagnosis or income level.
- Book and cancel through dispatch or the app
Once registered, use the county transit app, the supplied online platform or 780-449-9680.
- Urban, Edmonton and rural boundaries
Sherwood Park coverage is the defined Urban Service Area east of Highway 216 and south of Highway 16.
Sources: Accessible transit (Mobility Bus) | Strathcona County
Eligibility is about using regular transit
Applications are assessed individually, rather than by a particular diagnosis or income level. Conditional approval applies only to trips where regular transit will not work, temporary approval has a limited period, and unconditional approval has neither restriction.
Get an application online, at Bethel Transit Terminal or by calling 780-449-9680 for a paper copy. A mandatory attendant can ride free only where a practitioner identifies the need on the application. Subsidized fares use a separate income-support process through Family and Community Services.
Sources: Accessible transit (Mobility Bus) | Strathcona County
Book and cancel through dispatch or the app
Once registered, use the county transit app, the supplied online platform or 780-449-9680. Bookings open up to two weeks before travel. This is shared transport scheduled around multiple riders, not a taxi with an immediate pickup guarantee.
Dispatch says a voicemail before 6 p.m. is returned by 6 p.m. that day; a later message is returned the next day. The app supports booking, cancellation and trip notifications. Ask dispatch for first-use access help if the online login fails.
Sources: Accessible transit (Mobility Bus) | Strathcona County
Urban, Edmonton and rural boundaries
Sherwood Park coverage is the defined Urban Service Area east of Highway 216 and south of Highway 16. Some properties with Sherwood Park mailing addresses are outside coverage, so a mailing label alone does not establish eligibility for an address.
Edmonton service includes the stated 400 m areas around downtown and university fixed-route stops, Capilano and Bonnie Doon malls, and all ten supplemental destinations listed below. Rural trips are available to all clients weekdays but reserved for rural residents on weekends and holidays.
Sources: Accessible transit (Mobility Bus) | Strathcona County
Places covered by this guide
Royal Alexandra Hospital
Edmonton, Alberta (street address not supplied in county service list)
Royal Alexandra Hospital is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Glenrose Rehabilitation Hospital
Edmonton, Alberta (street address not supplied in county service list)
Glenrose Rehabilitation Hospital is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Sources: Official Glenrose Rehabilitation Hospital information
HYS Medical Centre
Edmonton, Alberta (street address not supplied in county service list)
HYS Medical Centre is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Grey Nuns Hospital
Edmonton, Alberta (street address not supplied in county service list)
Grey Nuns Hospital is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Cross Cancer Institute
Edmonton, Alberta (street address not supplied in county service list)
Cross Cancer Institute is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
General Hospital
Edmonton, Alberta (street address not supplied in county service list)
General Hospital is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Hip and Knee Clinic at Northgate Centre
Edmonton, Alberta (street address not supplied in county service list)
Hip and Knee Clinic at Northgate Centre is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Sources: Official Hip and Knee Clinic at Northgate Centre information
Buchanan Centre
Edmonton, Alberta (street address not supplied in county service list)
Buchanan Centre is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Sources: Official Buchanan Centre information
MS Society
Edmonton, Alberta (street address not supplied in county service list)
MS Society is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Sources: Official MS Society information
Motion Specialties
Edmonton, Alberta (street address not supplied in county service list)
Motion Specialties is named as a supplemental Edmonton Mobility Bus destination. Confirm the permitted pickup or drop-off point with dispatch; this is transport information, not clinical advice.
- Booking
- Approved Mobility Bus rider; advance reservation
Named places and addresses come from the official service page. Maps do not certify a visitor entrance, accessible route or current operating status.
Sources: Accessible transit (Mobility Bus) | Strathcona County
Useful questions and answers
What minimum age applies?
18 years old under the published eligibility rules.
Source: Accessible transit (Mobility Bus) | Strathcona County
Is eligibility based only on a diagnosis?
No. It is considered individually based on inability to use fixed-route transit.
Source: Accessible transit (Mobility Bus) | Strathcona County
What is conditional eligibility?
Approval limited to circumstances where regular transit will not work, such as winter or darkness.
Source: Accessible transit (Mobility Bus) | Strathcona County
What is temporary eligibility?
Approval for a limited period, such as recovery or a visit.
Source: Accessible transit (Mobility Bus) | Strathcona County
How far ahead can registered riders book?
Up to two weeks before the desired travel date.
Source: Accessible transit (Mobility Bus) | Strathcona County
How can I book or cancel?
Use the transit app, the online platform supplied by administration or dispatch at 780-449-9680.
Source: Accessible transit (Mobility Bus) | Strathcona County
Is every Sherwood Park mailing address served?
No. Some neighbourhoods with that mailing address are outside the defined service boundary; ask dispatch.
Source: Accessible transit (Mobility Bus) | Strathcona County
Who can use rural trips on weekends?
Rural residents. Weekday rural service is available to all Mobility Bus clients.
Source: Accessible transit (Mobility Bus) | Strathcona County
What are Sherwood Park and Edmonton hours?
Monday-Saturday 6 a.m.-midnight; Sunday 7 a.m.-8 p.m., with holiday schedules checked separately.
Source: Accessible transit (Mobility Bus) | Strathcona County
What are rural operating hours?
Weekdays 6 a.m.-10 p.m.; Saturday, Sunday and statutory holidays 9 a.m.-3 p.m.
Source: Accessible transit (Mobility Bus) | Strathcona County
Official information and next steps
Facts checked on October 14, 2026. Seasonal conditions and available appointments can change.