Role Overview
We are seeking a hands-on Worksite Support Technician to provide deskside and field IT support across County Hall and other County-managed facilities in the Sherwood Park area. The successful candidate will assist with deploying and configuring end-user devices, troubleshooting peripherals and printers, supporting meeting-room audiovisual equipment, performing basic cabling tasks, and maintaining accurate IT asset records.
This is a practical, onsite support role requiring good customer service, attention to detail, safe working practices, and the ability to travel between multiple locations. Only County-managed devices may be connected to the County's local environment, and all work must follow approved IT security, device management, and cabling standards.
Key Responsibilities
- Provide onsite deskside and field support for Windows 11 Enterprise desktops and laptops.
- Image, configure, deploy, replace, and retrieve end-user devices in accordance with County procedures.
- Troubleshoot common hardware, operating system, peripheral, and connectivity issues.
- Install and configure monitors, docking stations, keyboards, mice, headsets, webcams, and other approved peripherals.
- Diagnose and resolve common printer and printing issues, escalating complex faults when required.
- Set up, test, and troubleshoot meeting-room audiovisual equipment, including displays, projectors, conferencing peripherals, and room connections.
- Assist with iPhone and iPad setup, troubleshooting, and enrolment-related issues for devices managed through Microsoft Intune.
- Perform basic physical network cabling and patching tasks in line with approved County cabling standards and instructions.
- Support equipment installations and technology moves across County Hall and other County facilities within approximately 50 km of Sherwood Park.
- Maintain accurate hardware inventory, asset tags, serial numbers, device assignments, and deployment or return records.
- Record work performed, troubleshooting steps, and resolutions in the designated IT service management or asset tracking system.
- Follow site access, change control, device handling, data protection, and workplace safety procedures.
- Ensure that only County-managed and authorised devices are connected to the County's local IT environment.
- Escalate incidents that require specialist network, server, security, or application support.
- Communicate clearly with end users, provide progress updates, and maintain a professional onsite service experience.
Required Qualifications and Experience
- 1–3 years of hands-on deskside, desktop, field, or end-user IT support experience.
- Practical experience deploying or replacing computers and troubleshooting Windows desktops or laptops.
- Experience installing and troubleshooting common peripherals and printers.
- Familiarity with basic meeting-room AV equipment and connectivity.
- Basic understanding of network cables, patching, and physical connectivity.
- Experience tracking IT assets, maintaining inventory records, or documenting equipment assignments.
- Strong customer service, communication, organisation, and troubleshooting skills.
- Valid driver's licence and ability to travel to multiple County facilities as required.
- Ability and willingness to work onsite in the Edmonton / Sherwood Park area.
Technical Environment
- End-user computing: Windows 11 Enterprise desktops and laptops
- Mobile devices: iPhones and iPads managed through Microsoft Intune
- Facilities: County Hall, 2001 Sherwood Drive, Sherwood Park, and other County-managed buildings within approximately 50 km
- Infrastructure: Standard 19-inch equipment racks and County-approved cabling standards
- Security: Only authorised, County-managed devices may connect to the local environment
- Support scope: Device deployment, peripherals, printers, meeting-room AV, basic cabling, and asset management
Preferred Qualifications
- CompTIA A+ certification.
- Microsoft Certified: Endpoint Administrator Associate (MD-102).
- Experience using an ITSM ticketing platform or IT asset management system.
- Exposure to enterprise device imaging, deployment tools, and mobile device management.
- Experience supporting users across multiple offices or facilities.
