First Canadian is a national organization and we are experiencing unprecedented growth!
We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.
We award our team with the following:
- Off work 1 hour early on Fridays.
- Earned Time-Off Program and vacation.
- Group Retirement Savings Plan with employer match.
- On-site gym including free weekly classes with a qualified trainer.
- Newly renovated facility with ergonomic desks/chairs.
- Educational assistance and career development.
- Employee benefits.
- Health and Wellness spending account.
- Employee Assistance Program (EAP).
- Employee discount programs.
- A Culture Team dedicated to diversity, inclusion, and employee programs.
- Employee recognition and appreciation events.
- French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
Check out our company page for all the information on why we believe First Canadian is an employer of choice!
If you are motivated to succeed by helping people, then this is the opportunity for you!
The Supervisor, Group Benefit STD and LTD Claims, reporting to the Manager, Claims – Group Benefits, is based at the Sherwood Park head office. The Supervisor, Group Benefit STD and LTD Claims is responsible for leading a team of Claims Examiners, providing oversight and support throughout the adjudication process until file resolution, and ensuring all files adhere to corporate best practices. This role is also responsible for training and mentoring new hires to ensure their success.
Essential Responsibilities:
- Leads, coaches, and mentors a team of Claims Examiners managing STD and LTD claims, fostering a high-performance, accountable, and collaborative team culture.
- Provides ongoing technical training, development, and support to strengthen critical thinking, clinical reasoning, and service excellence.
- Demonstrates deep expertise in disability management, including contractual interpretation, medical terminology, and vocational rehabilitation principles.
- Oversees fair and timely adjudication of complex disability claims in accordance with policy terms, legislative requirements, and internal guidelines.
- Reviews claim files regularly and offers expert guidance on medical, vocational, and contractual considerations, including high-value or litigated files.
- Communicates professionally and empathetically with clients, plan sponsors, service providers, and internal stakeholders, ensuring clarity and diplomacy in sensitive situations.
- Acts as a point of escalation for nuanced or disputed claims and provides defensible decisions grounded in evidence and policy.
- Monitors team performance through audits, productivity reviews, and KPIs, driving continuous improvement in quality, accuracy, and turnaround times.
- Ensures full compliance with internal standards, privacy laws, and industry regulations; supports internal and external audits and implements corrective actions as needed.
- Identifies trends and workflow inefficiencies; collaborates with management to implement process improvements and system enhancements.
- Effectively manages competing priorities in a high-volume environment, ensuring deadlines and corporate service levels are consistently met.
- Builds and maintains strong working relationships with stakeholders, delivering a customer-focused approach that balances empathy with sound claims decisions.
- Supports team members through organizational change, system transitions, and new initiatives, adapting leadership style to evolving needs.
- Contributes to departmental planning and strategic initiatives related to Group Benefits claims, aligning team efforts with broader business goals.
Qualifications:
- Medical Terminology certificate is required.
- 2 year Certificate/Diploma – Health Sciences, Disability Management, Kinesiology is preferred; other academic equivalencies may be considered.
- Minimum of 1-3 years of experience leadership role which included training and development, coaching and mentoring, and active performance management is required.
- Proven business professional letter writing is required.
- Knowledge of the principles of disability assessment, vocational and rehabilitation programs is required.
- Knowledge of industrial, commercial, and professional occupations is a asset.
- Fluent in English with proven competencies in verbal and written communication is required.
- Fluent in French with proven competencies in verbal and written communication is an asset.
- Successful completion of employment, credit, criminal, education background checks including employer reference and verification before employment is required.
Thank you for considering our organization.
If you are bilingual there will be a French and English assessment as a part of the recruitment process.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.
